WizCommerce LLC

Returns policy

Last updated October 31, 2026.

You may return most Hearth & Loom goods within 30 days of the delivery date shown by the carrier. Refunds are issued in U.S. dollars to the original payment method. This policy applies to orders shipped inside the United States by WizCommerce LLC.

What can come back

• Items in new, unused, unwashed condition, with tags and any packaging we sent.
• Rugs and doormats that have not been cut, dyed, placed outdoors in the weather, or soiled.
• Wrong items, damaged items, and items that are defective in materials or workmanship. Those returns are on us, including the return label.

What we cannot take back

• Bedding that has been washed, slept on, or altered. Sheets, duvet covers, and quilts that have been used are a hygiene matter, and we cannot resell them.
• Goods returned more than 30 days after delivery, unless a defect shows up later and you write to us within a reasonable time after you notice it.
• Items sent back without a return authorization, if we cannot match them to an order.

A change of mind is still a valid reason to return an unused item inside the 30 days. You do not have to invent a defect.

How to start

1. Email hello@hearthandloomhome.com or use the contact form within 30 days of delivery.
2. Include the order number, the SKU or product name, and whether you want a refund or a different size or color.
3. We reply with a return authorization and the address. Do not ship a return before you have that note. Packages without an authorization can be refused.

Who pays for the return trip

If you are returning an unused item because you changed your mind or ordered the wrong size, you pay the return shipping. Use a trackable service. We are not responsible for a return that never arrives.

If we sent the wrong item, the item is damaged in transit, or the item has a defect, we email a prepaid label or refund your reasonable return postage after we receive the goods. Photograph damage before you send anything back. That speeds the claim with the carrier.

We do not charge a restocking fee.

Refunds

After the return reaches us and we confirm its condition, we refund the merchandise price within 7 business days. If we made an error or the item is defective, we also refund the outbound shipping you paid. Otherwise the original outbound shipping charge is not refunded, and return postage is not refunded.

Refunds go to the original payment method. Your bank or card issuer may take additional days to show the credit. If you paid by invoice and the payment has not cleared, we cancel the unpaid balance instead of issuing a refund.

Sales tax collected on the returned merchandise is refunded with it. We do not refund tax on shipping you paid when that shipping charge itself is not refunded, except where state law requires otherwise.

Exchanges

If you want a different size or color, say so when you request the return. We will hold the replacement if it is in stock and ship it when the original is scanned back into our system, or sooner if you would rather pay for the new piece and receive a refund on the old one. If the size or color is gone, we refund instead.

Defects found later

A seam that opens, a backing that separates in ordinary use, or a print that fails without misuse is a defect. Write to us with photos and your order number. We will repair, replace, or refund the merchandise, including outbound shipping, even after the 30-day window, as long as you contact us within a reasonable time after you notice the problem and the goods have not been misused. Ordinary wear, weather on an outdoor mat, and washing that ignores the care instructions are not defects.

Questions

hello@hearthandloomhome.com. Have the order number ready.