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Hearth & Loom

WizCommerce LLC

Shipping policy

Last updated October 31, 2026.

Hearth & Loom, operated by WizCommerce LLC, ships physical goods to addresses in the United States. All prices and shipping charges are in U.S. dollars. We do not ship to other countries.

Where we ship

We deliver to street addresses, APO/FPO addresses served by USPS, and P.O. boxes in the fifty states and the District of Columbia. We do not currently ship to U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands. If your address is outside the fifty states and the District of Columbia, we will cancel the order before anything is charged and tell you by email.

Rates

The checkout page shows the shipping charge for the state you select. Sales tax is not included in that figure. Tax, where we are required to collect it, is added on the invoice from the ship-to address.

When it leaves and when it arrives

In-stock orders requested on a business day before 12 p.m. Eastern are handed to the carrier the same day or the next business day. Other orders leave within two business days. Business days are Monday through Friday, excluding U.S. federal holidays.

After the carrier has the package, ground service to the contiguous United States usually takes 3 to 7 business days. Alaska and Hawaii usually take 7 to 12 business days. Expedited service is typically 2 to 3 business days in the contiguous United States and longer to Alaska and Hawaii. These are carrier estimates, not guaranteed delivery dates, unless the invoice says otherwise.

You will get a shipment email with a tracking number when the label is created. Tracking can take a few hours to show the first scan.

Carriers

We ship with USPS, UPS, or a comparable national carrier, chosen for the size of the parcel and the destination. Rugs and larger bedding may travel by ground even if you chose expedited, if the carrier will not move that size on the faster service. If that happens, we charge the ground rate and refund any difference.

Risk of loss

Risk of loss passes to you when the carrier marks the package delivered to the address you gave us. If a tracking scan shows delivered and you do not have the package, check with neighbors and the carrier, then email us within 7 days of the delivery scan. We will open a trace. If the carrier confirms the loss, we will replace the goods or refund the merchandise and the outbound shipping you paid.

Address problems

You are responsible for a complete, deliverable U.S. address. If a package comes back because the address was wrong or incomplete, we will email you. Reshipping is at the original shipping rate. We do not refund the first outbound charge in that case. If we shipped to an address that does not match the one on your order, we cover the correction.

Weather and carrier delays

Storms, carrier backlogs, and rural routes can add days. We will help you read the tracking. A delay after the carrier has accepted the package is not, by itself, a reason to cancel once the goods are in transit. You may still refuse delivery. Refused packages are handled as returns, and you pay the return shipping unless we made an error.

Questions

Write hello@hearthandloomhome.com or use the contact form with your order number.